Refunds and cancellation

Last updated 26 September 2026

Full refund within 7 days

If you are not happy with your pass, write to [email protected] within 7 days of payment with your payment ID (it starts with pay_ and is on the payment screen and in the Razorpay receipt) and the last 4 digits of the mobile number you used. You will get a full refund. You do not have to give a reason.

How refunds are paid

• We start the refund within 2 working days of your request.
• Razorpay returns the money to the same UPI account, card or bank account you paid with. Banks usually take 5 to 7 working days to show it.
• When the refund is made, the pass stops working on all devices.

After 7 days

Refunds are not given after 7 days, except where we cannot provide the service. If you were charged twice, or paid and did not get a pass, write to us at any time and we will refund or fix it.

Cancellation

A pass is a single payment. There is no subscription to cancel and you will never be charged again automatically.

Delivery

Volex PG is an online service. Access is given instantly in your browser after payment. Nothing is shipped.

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